Terms and conditions
Terms and conditions
PLEASE READ THESE TERMS AND CONDITIONS AND ACCEPTABLE USE POLICY CAREFULLY BEFORE USING THIS SITE
Last updated: - 24th July 2023
Who we are and how to contact us
We are University of Exeter the Queens Drive, Exeter, EX4 4QJ (“The University, we or us”) and we are representatives of the REACH-HF programme and are responsible for delivery of this website which you are using as part of your care from your hospital and their care team.
Health and Care Innovations Limited are the representative of the University of Exeter in the delivery of the REACH-HF programme and body operating the Digital REACH-HF platform on behalf of the University of Exeter.
To contact us, please contact us here reach-hf@exeter.ac.uk.
By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and acceptable use policy and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
We may make changes to these terms
We regularly review and where necessary update these terms and conditions. We reserve the right to update these terms at any time, and we will provide you with a new set of terms and conditions on the website when we make any substantial changes.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Notice can be seen here www.reachhf.co.uk/terms-and-conditions/privacy-notice/
When you visit our site we may collect personal data from you automatically using cookies or similar technology. We have provided information on how we use Cookies in our Cookie Banner and it is important that you read that information. Our Cookie Policy and your options are made available to you when you visit our site.
Operating System Requirements
To use this Dashboard on a website, users will need modern web browsers, e.g. Microsoft Edge, Google Chrome, Mozilla Firefox.
How we may use your personal information
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Notice www.reachhf.co.uk/terms-and-conditions/privacy-notice/ and it is important that you read that information.
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
Do not rely on information on this site
All the Content and Material* on this site has been prepared by clinicians and practitioners and we aim to ensure that the information published on our site is accurate and consistent with current knowledge, understanding and practice amongst clinicians and practitioners and within guidelines for legislation and practices around social inclusion. However, we do not warrant or guarantee the applicability, accuracy or fitness of the Content and Material for any particular purpose. We do not guarantee that our site, software or the Content and Material on it, will be free from errors or omissions. The use of or reliance on any Content and Material is entirely at your own risk.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the Content and Material on our site is accurate, complete or up to date.
Further we can make no assurances on the accuracy of any Content and Material on the site that is provided by other parties such as your healthcare provider, charities and other health service providers etc.
*Content and Material may include: knowledge, know-how, advice, guidance, content etc, whether written or in any media type or other material which may include videos, information sheets, websites, animations, graphics, drawings, apps, software, photographic images, and visual representations etc, and links to any of these items from our site.
Liability
To the fullest extent permitted by law we, and third parties from time to time connected with us, hereby expressly exclude:-
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
Any liability for any direct, indirect or consequential loss or damage (including damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise (even foreseeable) incurred by you in connection with our services or in connection with the use, inability to use, or results of the use of our site (including the Content and Material) any websites linked to it and any content posted on it.
Content on the site that is provided by other parties such as your healthcare provider, charities and other health service providers etc. This content may include videos, information sheets, websites, animations, graphics, drawings, apps, software, photographic images, and visual representations, etc, and links to any of these items from our site.
If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us here reach-hf@exeter.ac.uk.
How you may use Content and Material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the Content and Material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
You may not reengineer, create derivative works, sell, rent, lease, lend, loan, distribute or sub-license any Content and Material from our site other than in accordance with these terms and conditions and you may not otherwise assign in whole or in part any of your rights or obligations regarding such Content and Material without our prior consent. If you are in breach of this provision, your right to use our site and the Content and Material will cease immediately, we will cease providing any Content and Material to you, and you must at our option return or destroy any copies of the Content and Material you have made. For the avoidance of doubt your rights to access and use the Content and Material will automatically terminate without notice from us if you fail to comply with any of these terms and conditions.
We may make changes to our site
We may update and change our site from time to time.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Acceptable Use
This section sets out the standards that apply when you link to our site, or interact with our site in any other way.
You may use our site only for lawful purposes. You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To bully, insult, intimidate or humiliate any person.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
- Not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Section.
If you wish to link to or make any use of content on our site other than that set out above, please contact us here reach-hf@exeter.ac.uk.
Breach of this policy
When we consider that a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of this policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
Which country's laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.